Digital Workers · Flagship
Erica
A digital worker for multi-step business processes
Erica executes defined business processes end to end — reading documents, emails, forms and system data, deciding against your business rules, and acting across your systems with every step logged.
- 01ROLE
- Executes defined business processes end to end — order and returns handling, lead qualification and follow-up, client onboarding and intake — with the judgment to keep going where a fixed script would stop.
- 02INPUTS
- Documents, emails, forms, system data and API payloads — PDFs, images, form submissions and database records, normalized into one workable data model.
- 03TOOLS
- CRMs, ERPs and legacy internal tools, connected via API, browser interaction or direct database access.
- 04DECISIONS
- Weighs each step against your business rules; outputs are validated and grounded in verifiable data before anything acts — the layer that keeps decisions traceable rather than a black box.
- 05ACTIONS
- API calls, UI interactions, data entry, document generation and cross-system workflow steps.
- 06APPROVALS
- Runs in review mode first — your team evaluates every decision before it goes live — then escalates to a person whenever a case needs judgment, notification or sign-off.
- 07OUTPUTS
- Completed work in the system of record, plus an execution log: what data was used, what rule was applied, and why — reviewable on demand.
Why businesses need her
Traditional automation wasn't built for this
- Fixed rules break in the real world
- Most automation tools follow static scripts. When a process hits an edge case, requires a judgment call, or encounters missing data, they stop dead. Erica evaluates alternatives and keeps moving.
- AI black boxes create liability
- Conventional AI processes complex information but hides its reasoning. You can't audit it, trust it, or explain it to a client. Every decision Erica makes is traceable and reviewable on demand.
- Your team's time is too valuable
- High-skill employees shouldn't be doing repetitive, variable work that used to be too risky to automate. Erica takes it off their plate — reliably and at scale.
How it works
Perception → Reasoning → Execution
Three layers, one system. Data is normalized, then reasoned about against your business rules, then acted on — each layer handing off to the next rather than one model doing everything at once.
PERCEPTION
Normalizes inputs: documents, emails, forms, records, API payloads.
REASONING
Decides against your business rules and current process state.
EXECUTION
Acts across systems: API calls, data entry, documents, workflow steps.
What she connects to
- Inputs
- DOCUMENTS · EMAILS · FORMS · SYSTEM DATA · API PAYLOADS
- Actions
- API CALLS · DATA ENTRY · DOCUMENT GENERATION · WORKFLOW STEPS · ESCALATION
Getting started
From kickoff to live
- 01
DESCRIBE
Define the work in plain language.
- 02
TEST & REFINE
Review mode — you evaluate every decision before it acts.
- 03
DEPLOY & IMPROVE
Runs autonomously with full audit trails and feedback.
Where Erica delivers results
Three roles, one architecture
E-COMMERCE & RETAIL
Order & Returns Processing
High-volume order management, refund approvals and vendor coordination consumed hours of team time daily across multiple platforms.
Monitors orders across channels, validates return requests against policy, routes exceptions for human review, and generates reconciliation reports automatically.
REAL ESTATE & RENTALS
Lead Qualification & Follow-Up
Inbound leads across listings, inquiries and vacation rental platforms were falling through the cracks due to delayed or inconsistent follow-up.
Qualifies inbound inquiries, sends contextual follow-ups, books showings, and escalates high-value leads to your team.
PROFESSIONAL SERVICES
Client Onboarding & Intake
Onboarding new clients required collecting documents, validating information and coordinating internally — taking days and creating bottlenecks for account teams.
Guides clients through intake, collects and validates documents, routes for approvals, and delivers a complete onboarding summary to your team.
Accountability by design
Where auditability comes from
- Data privacy controls
- Erica processes data within your defined perimeter. Your data is not used to train external models.
- Enterprise access controls
- Role-based permissions, isolated execution environments and audit logs — you control what Erica can see, touch and act on.
- Transparent decision logs
- Every action is logged with full context: what data was used, what rule was applied, what outcome resulted. Reviewable on demand.
Related
Tell us about the process you'd hand to Erica.
We'll show you exactly where she fits and what she can take off your team's plate.
Book a Discovery Call